PRIVACY

This Privacy Policy ('policy') applies to your dealings with Adam Heath and forms part of our Terms. As we may change any part of this policy from time to time, it is your responsibility to stay up to date with any modifications or changes by regularly reviewing this policy.

 

PERSONAL INFORMATION

In order to provide you with exceptional standards of customer service, we may collect the information you provide to us such as your contact details, email address, contact number and location. In addition, when you register with us, whether in store or online, and provide any personal information to us, you give us consent to process and use such information in accordance with this Privacy Policy. Protecting the privacy of your personal and financial information is paramount to us. Our systems and procedures are set up to ensure the security of your information, and its use strictly in accordance with this policy.

When you use our site, additional information may also be collected by our server, including for example your IP address, the time spent on our website or other pages visited.

 

DIRECT MARKETING

Where we have your express or implied consent, we may use your personal information to send you promotional information about Adam Heath.

You may opt-out of receiving marketing communications from us by using the unsubscribe facility that we include in our email messages or by sending an unsubscribe request to info@adamheath.com.au. 

 

USE OF YOUR INFORMATION

We may use the information you provide to us to deliver our services and products to you, to manage your account, to process approved payments or set up transactions, to text or email you information, and/or to contact you about new products, offers or promotions, for example. 

Our systems are also designed to keep confidential records of communications with us regarding our products and services, especially where necessary or useful to assist in the resolution of any issues that may arise. 

We strive to ensure that all information provided to or gathered by us is protected. Access to information is limited to staff using it only to provide you with exceptional levels of customer care on systems protected by passwords and against unauthorised access. 

Financial information is never retained or stored as all transactions are processed securely through our in store or online secure payment portals with data encryption.

 

MOBILE TERMS OF SERVICE
Last updated: May 10, 2023

The Adam Heath mobile message service (the "Service") is operated by Adam Heath (“Adam Heath”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Adam Heath’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Adam Heath through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Adam Heath. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to AdamHeath or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Adam Heath mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to AdamHeath or email shop@adamheath.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

COMPLAINTS

If you would like to complain about a breach of the Australian Privacy Principles, you may contact us at info@adamheath.com.au. We may need to seek further information from you. We may offer a practical solution that is consistent with our legal obligations. We will respond to complaints within a reasonable period of time.